One of our students came into the library yesterday. He’d recently received his results. He excitedly told me his grades. A pass – a low pass in absolute terms, but to him an achievement. He shook my hand. He had, he reckoned, spent every weekend for a year working in our library, and wanted to say thank you “for all your care”. Which was a nice way of putting it, and a message I am proud to pass on to our team.